Terms of service
Terms and Conditions of Service
Last updated: September 30, 2026
Welcome to Solmera.
This website is operated by Solmera and is accessible through officialsolmera.com. Throughout the site, the terms “we,” “us,” “our,” and “Solmera” refer to the operator of this online store.
By visiting our website, browsing its content, placing an order, or using any of the services made available through the site, you agree to be bound by these Terms and Conditions of Service.
Please read these Terms carefully before using the website or making a purchase.
If you do not agree with any part of these Terms, you should not use the website or place an order.
1. Scope
These Terms and Conditions govern access to and use of officialsolmera.com, as well as purchases made through our online store.
These Terms apply to all users of the website, including:
- Visitors
- Customers
- Buyers
- Registered users
- Users interacting with content or features on the website
Any new features, tools, services, or products added to the website in the future will also be subject to these Terms.
2. Eligibility to Use the Website
By using this website, you confirm that you are at least the legal age required in your country or jurisdiction to enter into a binding agreement.
If you are under the legal age, you may use the website and make purchases only with the permission and supervision of a parent or legal guardian.
You may not use our products, services, or website for any unlawful or unauthorized purpose.
3. Acceptable Use of the Website
You agree to use the website lawfully, responsibly, and in accordance with these Terms.
You may not use the website to:
- Carry out fraudulent activities
- Violate applicable laws or regulations
- Attempt unauthorized access to systems, accounts, or data
- Introduce viruses, malware, or harmful code
- Interfere with the proper operation of the website
- Copy or use protected content without permission
- Collect personal data from other users without authorization
- Use automated systems in a way that harms or overloads the website
- Place fraudulent or false orders
- Use false identities or incorrect information
- Compromise the security of our systems
We reserve the right to restrict or suspend access to the website in cases of misuse.
4. Information on the Website
We make reasonable efforts to ensure that the information available on officialsolmera.com is accurate, complete, and up to date.
However, some information may contain:
- Typographical errors
- Inaccuracies
- Incomplete information
- Pricing errors
- Availability errors
- Product description errors
We reserve the right to correct such errors at any time.
Information provided on the website should not be considered the sole source for making important decisions where additional verification may be necessary.
5. Products
Solmera offers clothing, accessories, and other products that may be available through our online store.
We reserve the right to:
- Modify available products
- Discontinue certain products
- Change available colors, sizes, or variants
- Limit quantities available for purchase
- Update product descriptions and information
Product availability may change without notice.
The presence of a product on our website does not guarantee that it will remain available for any specific period of time.
6. Product Images and Colors
We make every effort to display product:
- Colors
- Materials
- Details
- Fit
- Appearance
as accurately as possible.
However, the actual appearance of colors may vary depending on:
- Monitor settings
- Smartphone displays
- Screen brightness
- Device settings
- Lighting conditions used in photography
For this reason, we cannot guarantee that the color displayed on your device will perfectly match the actual product.
Product images are provided for illustrative purposes.
7. Product Availability
All products are subject to availability.
In some cases, a product may appear available on the website but become unavailable before the order is processed.
In such circumstances, we may:
- Cancel the order
- Cancel part of the order
- Offer an alternative solution
- Issue a refund for the unavailable item
8. Prices
Product prices are those displayed on the website at the time of purchase.
We reserve the right to change prices at any time without prior notice.
Price changes will not normally affect orders that have already been validly confirmed, except in cases of obvious pricing errors.
The final order total may include, where applicable:
- Taxes
- Duties
- Shipping charges
- Other costs clearly disclosed before checkout is completed
9. Pricing Errors
If an obvious pricing error occurs, we reserve the right to correct it.
If a customer has already placed an order for a product affected by a pricing error, we may:
- Contact the customer
- Correct the price
- Request confirmation of the order
- Cancel the order
- Issue a refund if necessary
10. Orders
By placing an order through the website, the customer confirms that all information provided is:
- Accurate
- Complete
- Current
- Truthful
After an order is submitted, the customer may receive an order confirmation.
Receipt of an automatic confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to review and verify orders before processing them.
11. Order Refusal or Cancellation
We reserve the right to refuse or cancel an order for legitimate reasons, including:
- Product unavailability
- Suspected fraud
- Unauthorized payment
- Incorrect customer information
- Unusual quantities
- Obvious pricing errors
- Violation of these Terms
- Technical problems
- Inability to complete the order
If an order that has already been paid is cancelled, the applicable refund will be issued.
12. Quantity Limitations
We may limit the quantity of certain products that can be purchased.
Such limitations may apply to:
- Individual customers
- Individual accounts
- Individual addresses
- Individual payment methods
- Individual orders
These measures may be applied especially where unusual or suspicious activity is detected.
13. Payments
Payments are processed through the payment methods available during checkout.
The customer agrees to provide accurate and authorized payment information.
Solmera may use third-party payment service providers to process transactions.
Use of such services may also be subject to the terms and conditions of the relevant provider.
14. Accuracy of Customer Information
The customer is responsible for providing accurate information, including:
- First name
- Last name
- Shipping address
- Billing address
- Telephone number
- Email address
- Payment information
The customer is also responsible for updating information when necessary.
To the extent permitted by law, Solmera is not responsible for issues caused by incorrect information provided by the customer.
15. Customer Accounts
Where available, users may create a customer account.
Users are responsible for maintaining the confidentiality of their account credentials.
Users may not:
- Improperly share login credentials
- Use another person's account without permission
- Create accounts using false information
- Use accounts for fraudulent activity
If unauthorized access is suspected, the user should contact us promptly.
16. Shipping
Information regarding shipping methods, estimated delivery times, and applicable costs will be displayed on the website or during checkout.
Delivery times may vary due to external factors, including:
- Carrier delays
- Public holidays
- High-volume periods
- Customs inspections
- Weather conditions
- Events beyond our reasonable control
Specific shipping conditions may also be governed by a separate Shipping Policy available on the website.
17. Returns, Refunds, and Right of Withdrawal
Conditions relating to:
- Returns
- Refunds
- Exchanges
- Right of withdrawal
are governed by the applicable policy published on the website.
Nothing in these Terms is intended to limit any mandatory rights granted to consumers under applicable law.
18. Promotions and Discount Codes
Any:
- Discount codes
- Promotions
- Special offers
- Campaigns
- Promotional events
may be subject to specific conditions.
Unless otherwise stated, promotional codes:
- Cannot be exchanged for cash
- May have an expiration date
- May apply only to selected products
- May be limited to one use
- May not be combined with other offers
We reserve the right to cancel or modify promotions in cases of error, abuse, or fraudulent use.
19. Intellectual Property
All content available on officialsolmera.com, where protected by law, belongs to Solmera or the respective rights holders.
This content may include:
- Logos
- Trade names
- Photographs
- Text
- Product descriptions
- Design
- Graphics
- Visual elements
- Layout
- Icons
- Videos
- Promotional content
You may not copy, modify, distribute, reproduce, publish, or commercially exploit such content without authorization.
20. User-Submitted Content
Where the website allows users to submit:
- Reviews
- Comments
- Photographs
- Feedback
- Suggestions
- Other content
the user confirms that they have the right to submit such content.
Users may not submit content that is:
- Illegal
- Offensive
- Defamatory
- Fraudulent
- Infringing on third-party rights
- Containing malware
- Containing personal information of third parties without authorization
We reserve the right to moderate or remove inappropriate content.
21. Third-Party Links and Services
The website may contain links to websites, platforms, or services operated by third parties.
Solmera does not necessarily control such websites and is not responsible for their content, terms, practices, or policies.
Users access third-party services at their own discretion and should review the applicable terms before using them.
22. Third-Party Tools
Certain features of the website may be provided by external service providers.
Such tools may be made available on an “as is” basis and may be subject to the terms of the relevant provider.
Use of such tools is optional.
23. Errors, Inaccuracies, and Omissions
From time to time, information on the website may contain errors relating to:
- Product descriptions
- Prices
- Promotions
- Availability
- Product characteristics
We reserve the right to correct such information at any time.
24. Website Availability
We do not guarantee that the website will be available without interruption at all times.
The website may become temporarily unavailable due to:
- Maintenance
- Updates
- Technical problems
- Hosting or provider issues
- System failures
- External causes
We reserve the right to modify, suspend, or temporarily discontinue certain website functions.
25. Security
We take reasonable measures to protect the website.
However, no online system can guarantee absolute security.
Users are responsible for maintaining the security of their own devices, accounts, and login credentials.
26. Limitation of Liability
To the extent permitted by applicable law, Solmera will not be liable for indirect damages or consequences arising from:
- Improper use of the website
- Temporary interruptions
- Technical problems not directly caused by Solmera
- Unauthorized use of user credentials
- Incorrect information provided by the customer
- Services operated by third parties
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
27. Indemnification
To the extent permitted by applicable law, the user agrees to indemnify and hold Solmera harmless from claims or damages arising from unlawful use of the website or violation of these Terms.
28. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.
29. Waiver
Failure to exercise any right under these Terms shall not constitute a permanent waiver of that right.
30. Termination
We may suspend or terminate access to our services where a user materially violates these Terms or uses the website for fraudulent or unlawful purposes.
Any provisions which by their nature should continue after termination shall remain in effect.
31. Entire Agreement
These Terms, together with any other applicable policies published on the website, constitute the agreement between the user and Solmera regarding use of the website and related services.
32. Consumer Rights
These Terms are not intended to limit any mandatory rights granted to consumers under applicable law.
Where any provision of these Terms conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.
33. Governing Law
These Terms are governed by the applicable law based on the seller's place of establishment and any mandatory consumer protection laws that may apply.
For consumers residing in the European Union, any mandatory rights granted under the laws applicable in the consumer's country of residence remain unaffected.
34. Changes to These Terms
We reserve the right to modify or update these Terms at any time.
The updated version will be published on officialsolmera.com.
Continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
We recommend reviewing this page periodically.
35. Contact Information
For questions regarding these Terms and Conditions of Service, you may contact Solmera using the contact details available on:
officialsolmera.com